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Last updated February 10, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@icico.co.za to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Date of Purchase, where it was purchased, batch number, and mail your return to the following address:

  • Via Paxi to Paxi Point, Princess Crossing (P8695)
  • Attn: Returns
  • RMA #
  • PEP Princess Crossing Shopping Centre
  • Roodepoort, Gauteng 1724
  • South Africa

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS  

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  •        A 75% restocking fee will be charged for all returns.
  •        Sale items are FINAL SALE and cannot be returned.
  •        Customers must inform Ici-co Herbal of any product related queries/damages/quality errors within 30 days of the purchase date, if the complaint is logged after the 14 days no returns will be accepted and reimbursements will not be allowed.
  •        The products returned will be subject to verification.
  •        Ici-co Herbal will advise if the credit request has been approved before returning the product.
  •        Ici-co Herbal will pay the shipping costs of replacement products in the event that Ici-co Herbal was at fault.
  •        The defective products will be replaced with the same product when the product formed part of a special offer. If not store credit will be provided.
  •        Products can only be replaced subject to stock availability; if stock is unavailable during the time of the return, store credit will be processed for the returned item.
  •        Credits will be made within 7 days of receipt of the returned product and the approval of the return thereof.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+27 79 820 2097

info@icico.co.za

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